Our FAQ

No, you don’t need to be at home. Deliveries are made by your local foodie expert who can arrange a convenient place to leave your box, weather permitting.

You can order a weekly, fortnightly or monthly subscription box or simply a one off order.

No, delivery is free of charge.

You can login to your account and change your order 2 days prior to delivery. So for example, if your delivery is each Thursday you can change your order up to Tuesday 11.45pm.

There are no strings attached at all. You can cancel your orders at any time.

You can simply pause your orders whilst away. Just login to your account and pause your next orders until you return.

Occasionally we have to make a change to your box contents due to weather and yield conditions. If this happens we may substitute an item for something similar however if something is missing please contact your local foodie expert who will happily replace the item in your next order.

Please contact your local foodie expert direct or email [email protected]

Please contact your local foodie expert direct or email [email protected]

No, we want to provide our customers with the very best variety your local community has to offer. We have a variety of fruit and veg boxes as well as meat and we encourage customers to top these up with a variety of local artisan products.

We’ll show what’s in all our boxes for this week and next giving you plenty of time to create your week’s menu.

Because all of our fruit and veg is fresh, local and seasonal we are limited as to what we can offer each week. For this reason the fruit and veg is fixed however you can add an assortment of delicious local artisan products.

No, we have an array of fresh, local artisan and essential items you can order.

Yes, £15.

You can change your order each week simply by logging into your account up until your order deadline.

Once you’re logged in just browse our shop, choose your items and add them to your basket. When you’re finished, click “checkout” to complete the order.

Yes, 2 days before your delivery day.

You will receive an order confirmation email as well as your order showing in your account.

“PLEASE ENTER POSTCODE HERE” to see if we deliver to your area.

Our delivery routes are carefully planned to minimise carbon emissions and food miles. We try and deliver to the same area at the same time each week meaning your delivery will generally occur at the same day and time each week.

No, you don’t need to be at home. Deliveries are made by your local foodie expert who can arrange a convenient place to leave your box, weather permitting.

We can leave your box anywhere you think is safe. Simply let your local foodie expert know and we will do the rest.

In this unlikely event please contact your local foodie expert or email us at [email protected] for either a refund or another box.

Our boxes are made from recyclable, reusable material meaning they can be used multiple times before being recycled. We have designed them so that they can be easily folded and stowed away until your next delivery day. Please leave them out for us to collect when we deliver your next box.

We have always tried to minimize the amount of packaging we use which is why we deliver our products in recyclable and reusable cardboard boxes which we pick up and re-use. We are fully aware of the environmental impact that plastics have and we are always on the lookout for alternatives.

Coronavirus is not considered a food safety issue by the Food Standards Agency and is unlikely to be spread via food packaging. Our focus is on limiting the risk of spreading the virus through human contact and as such your delivery driver will leave your box in a safe place and will stay the recommended 2 metres away from you at all times. We already maintain very high standards of hygiene but have asked our teams to go above and beyond at this time.

Yes, your local foodie experts source the freshest, most local seasonal produce that they can.

We do sell organic products and will state this on the product description. However, at My Local Farm Box, fresh, local and seasonal is our focus. For example, we prefer to eat potatoes grown by local sustainable, ethical growers rather than organic potatoes from abroad.

Payment will be taken automatically using the payment info you set up online. For your first order, payment is taken immediately. After your first order, we take payment for each order the day before it’s delivered. We’ll send you a receipt by email when any payment is taken.

As a customer your orders can be modified at any point until 11:45pm two days before your delivery. To make modifying your order straightforward My Local Farm Box use your tokenized card details to take payment on the day before delivery for only the items that you have ordered. If we didn’t store the information, we would have to ask you for payment or refund you every time your order was updated. We believe that the approach we use gives the best experience for customers.

Please login to your account and follow the instructions.